Shipping and Return Policy
- Phone (Toll-free):
+84377934988 & +12156099723
- Online contact form:
We accept returns within 10 days, starting from the day your order was delivered.
Returned items must comply with our returns policy:
- Items must be returned unworn, undamaged, and unused, with all tags attached and the original packaging included
- Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact
- Hosiery, lingerie, and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable
- Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled
- Due to the nature of face masks, we will not be able to accept returns unless the item is damaged or faulty when delivered to you
- Sale-off items will not be returned.
We are not able to accept returns of certain beauty items (for example, fragrances, aerosols, spray receptacles, essential oils, acid ingredients, self-tanning lotions, nail polish, and remover) containing materials or ingredients that are flammable or pose a risk during the return shipping process. If you have any questions, contact our global Customer Service team
Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your account or restrict future orders if your return behavior is in breach of our Returns Policy.
Canceling an order under the Consumer Contracts Regulation
Depending on where you live, you can also choose to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) 2013 Regulations (CCRs). If you would like to cancel your order, you must notify us of your wish to cancel within 14 days from the date your order arrived using one of the methods set out below. Once you notify us, you will be responsible for the cost and arrangement of returning the items to the brand or partner boutique you ordered from.
For more information on canceling an order under the Consumer Contracts Regulation (CCRs)
To cancel a contract, you must inform us, preferably:
- By telephone on +84377934988 & +12156099723, giving us your name, address, and order reference; or
- By completing and returning this cancelation form to the address specified in the form. (https://www.bestselling7900.com/pages/contact)