Shipping and Return Policy

Last updated December 01, 2021
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free shipping on orders minimum 2 items and input the 'Freeship' code at the checkout page
Expedited Shipping Fees
We also offer expedited shipping at the following rates:
Standard Expedited
__________ __________
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and  deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
Once your order is packaged, we will send an email with your tracking information.
We offer worldwide shipping. Free shipping is valid on international orders.
Please note, that we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
UK 7-12 days,  US 6 - 10 days,
United Arab Emirates 5 - 7 days,
Australia 9 - 18 days,
Canada 10 - 20 days,
Estonia 14 - 25 days,
Bulgaria 10 - 15 days, 
Ireland 10 - 15 days,
Indonesia 3 - 7 days,
Malaysia 3 - 7 days,
New Zealand 7 - 15 days,
Qatar 20 - 60 days,
Singapore 3 - 10 days,
Turkey 25 - 55 days,
South Africa 7 - 15 days,
Viet Nam 20 - 60 days.
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. 
If you have any further questions or comments, you may contact us by:
  • Phone (Toll-free): +84377934988 & +12156099723
  • Email:

Returns policy

We accept returns within 10 days, starting from the day your order was delivered.

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged, and unused, with all tags attached and the original packaging included
  • Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact
  • Hosiery, lingerie, and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable
  • Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled
  • Due to the nature of face masks, we will not be able to accept returns unless the item is damaged or faulty when delivered to you
  • Sale-off items will not be returned.

We are not able to accept returns of certain beauty items (for example, fragrances, aerosols, spray receptacles, essential oils, acid ingredients, self-tanning lotions, nail polish, and remover) containing materials or ingredients that are flammable or pose a risk during the return shipping process. If you have any questions, contact our global Customer Service team

Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your account or restrict future orders if your return behavior is in breach of our Returns Policy. 

Canceling an order under the Consumer Contracts Regulation

Depending on where you live, you can also choose to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) 2013 Regulations (CCRs). If you would like to cancel your order, you must notify us of your wish to cancel within 14 days from the date your order arrived using one of the methods set out below. Once you notify us, you will be responsible for the cost and arrangement of returning the items to the brand or partner boutique you ordered from.

For more information on canceling an order under the Consumer Contracts Regulation (CCRs)

To cancel a contract, you must inform us, preferably:

  • By telephone on +84377934988 & +12156099723, giving us your name, address, and order reference; or
  • By completing and returning this cancelation form to the address specified in the form. (